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Once your order has been placed, we will prepare it within 1–2 business days and ship it with one of our courier partners so it reaches you as quickly as possible. Below are our estimated delivery times once your order leaves our workshop.
Spain & Portugal: 1–3 business days
Europe: 2–5 business days
Rest of the world: 3–7 business days
We are not responsible for delays caused by circumstances beyond our control. However, if you experience any issues, please contact us and we will be happy to help track your shipment and liaise with the courier on your behalf.
For any questions, please contact us at: web@sitanevado.com
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Product prices displayed on our website do not include shipping costs. Where applicable, shipping fees will be shown during checkout before payment is completed. Please read the following conditions before placing your order:
DDP Shipments
Shipments to countries shown in bold in the list below are sent under DDP (Delivered Duty Paid) terms. This means that any applicable customs duties, import taxes, and clearance fees are already covered. We guarantee that you will not be required to pay any additional charges when receiving your order.
DAP Shipments
Shipments to countries shown underlined in the list below are sent under DAP (Delivered At Place) terms. These shipments may be subject to customs duties, taxes, or import fees imposed by the destination country, which shall always be the responsibility of the buyer. By completing a purchase, the customer agrees to cover any such charges. If the shipment is refused, any return shipping costs and customs-related fees will be deducted from the refund once the returned goods have been received.
SPAIN AND PORTUGAL (1-3 days delivery):
Spain (Mainland), Portugal.
2,95€ / Free for orders +65€.
Spain (Balearic Islands).
4,95€ / Free for orders +90€.
EUROPE (2-6 days delivery):
Andorra, Denmark, France, Germany.
9€ / Free for orders +185€.
Austria, Belgium, Croatia, Czech Republic, Hungary, Italy, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia.
12€ / Free for orders +200€.
Bulgaria, Estonia, Finland. Greece, Ireland, Latvia, Lithuania, Sweden.
16€ / Free for orders +250€.
Bosnia-Herzegovina, England, Malta, Norway, Serbia, Scotland, Switzerland.
24€ / Free for orders +395€.
INTERNATIONAL (Express 1-2 business days delivery):
Argentina, Australia, Brazil, Canada, Chile, Colombia, Hong Kong, Japan, Malaysia, Mexico, New Zealand, Paraguay, Peru, Qatar, Singapore, South Africa, South Korea, Taiwan, United Arab Emirates, Uruguay, Venezuela.
39€ / Free for orders +395€.
United States of America
Economy delivery (7-14 business days): 19€
Express delivery (1-2 business days): 39€ / Free for orders +395€.
OTHER DESTINATIONS
Please contact us at the following email address so we can assess whether shipping to your destination is possible:
Returns are accepted within 14 calendar days of receiving your order. Returned items must be sent back in appropriate packaging, unused, and in the same condition in which they were received. Items returned damaged, incomplete, worn, altered, or soiled due to customer handling will not be eligible for a refund.
To request a return, please visit the following link, enter your email address and order number, and follow the instructions provided:
https://returns.reveni.io/sitanevado
Do I have to pay for return shipping?
Return shipping costs are always the responsibility of the customer, except when an item arrives damaged, defective, faulty, or if we have made an error with the shipment.
If you have any questions or require assistance, please contact us at:
