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Once your order has been placed, we will prepare it within 1–2 business days and ship it with one of our courier partners so it reaches you as quickly as possible. Below are our estimated delivery times once your order leaves our workshop.
Spain & Portugal: 1–3 business days
Europe: 2–5 business days
Rest of the world: 3–7 business days
We are not responsible for delays caused by circumstances beyond our control. However, if you experience any issues, please contact us and we will be happy to help track your shipment and liaise with the courier on your behalf.
For any questions, please contact us at: web@sitanevado.com
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Product prices displayed on our website do not include shipping costs. Where applicable, shipping fees will be shown during checkout before payment is completed. Please read the following conditions before placing your order:
*Shipments to countries shown in bold in the list below are sent under DDP (Delivered Duty Paid) terms. This means that any applicable customs duties, import taxes, and clearance fees are already covered. We guarantee that you will not be required to pay any additional charges when receiving your order.
*Shipments to countries shown underlined in the list below are sent under DAP (Delivered At Place) terms. These shipments may be subject to customs duties, taxes, or import fees imposed by the destination country, which shall always be the responsibility of the buyer. By completing a purchase, the customer agrees to cover any such charges. If the shipment is refused, any return shipping costs and customs-related fees will be deducted from the refund once the returned goods have been received.
Our shipping rates, listed alphabetically by destination, are as follows:
Andorra: €8.50 – (Free over €175)
Argentina: €32.50 – (Free over €350)
Australia: €32.50 – (Free over €350)
Austria: €11.50 – (Free over €200)
Belgium: €11.50 – (Free over €200)
Bosnia & Herzegovina: €24.95 – (Free over €295)
Brazil: €32.50 – (Free over €350)
Bulgaria: €15.50 – (Free over €250)
Canada: €32.50 – (Free over €350)
Chile: €32.50 – (Free over €350)
Colombia: €32.50 – (Free over €350)
Croatia: €11.50 – (Free over €200)
Czech Republic: €11.50 – (Free over €200)
Denmark: €8.50 – (Free over €175)
England: €24.95 – (Free over €295)
Estonia: €15.50 – (Free over €250)
Finland: €15.50 – (Free over €250)
France: €8.50 – (Free over €175)
Germany: €8.50 – (Free over €175)
Greece: €15.50 – (Free over €250)
Hong Kong: €32.50 – (Free over €350)
Hungary: €11.50 – (Free over €200)
Ireland: €15.50 – (Free over €300)
Italy: €11.50 – (Free over €200)
Japan: €32.50 – (Free over €350)
Latvia: €15.50 – (Free over €250)
Lithuania: €15.50 – (Free over €250)
Luxembourg: €11.50 – (Free over €200)
Malaysia: €32.50 – (Free over €350)
Malta: €24.95 – (Free over €295)
Mexico: €32.50 – (Free over €350)
Netherlands: €11.50 – (Free over €200)
New Zealand: €32.50 – (Free over €350)
Norway: €24.95 – (Free over €295)
Paraguay: €32.50 – (Free over €350)
Peru: €32.50 – (Free over €350)
Poland: €11.50 – (Free over €200)
Portugal: €2.95 – (Free over €65)
Qatar: €32.50 – (Free over €350)
Romania: €11.50 – (Free over €200)
Scotland: €24.95 – (Free over €295)
Serbia: €24.95 – (Free over €295)
Singapore: €32.50 – (Free over €350)
Slovakia: €11.50 – (Free over €200)
Slovenia: €11.50 – (Free over €200)
South Korea: €32.50 – (Free over €350)
Spain (Balearic Islands): €4.95 – (Free over €90)
Spain (Mainland): €2.95 – (Free over €65)
Sweden: €15.50 – (Free over €250)
Switzerland: €24.95 – (Free over €295)
Taiwan: €32.50 – (Free over €350)
United Arab Emirates: €32.50 – (Free over €350)
United States: €32.50 – (Free over €350)
Uruguay: €32.50 – (Free over €350)
Venezuela: €32.50 – (Free over €350)
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Other destinations:
Please contact us at the following email address so we can assess whether shipping to your destination is possible:
Returns are accepted within 14 calendar days of receiving your order.
Returned items must be sent back in appropriate packaging, unused, and in the same condition in which they were received. Items returned damaged, incomplete, worn, altered, or soiled due to customer handling will not be eligible for a refund.
Do I have to pay for return shipping?
Return shipping costs are always the responsibility of the customer, except when an item arrives damaged, defective, faulty, or if we have made an error with the shipment.
To request a return, please visit the following link, enter your email address and order number, and follow the instructions provided:
https://returns.reveni.io/sitanevado
If you have any questions or require assistance, please contact us at:
