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Once the order is placed, we prepare it in a maximum of 1-2 working days and we send it through a transport company, so that it arrives to you as soon as possible. Below, we detail the delivery times, once the shipment leaves our workshop:
Spain and Portugal: 1-3 working days.
Europe: 2-5 working days.
Rest of the world: 3-7 working days.
*Shipments to the UK and other non-EU European countries, as well as those to islands and remote addresses, may take a few days longer, due to customs control or transport difficulties beyond our control. We are not responsible for delays caused by such external circumstances, but if you have any problem, you can write us and we will help you without any problem :)
If you have any doubts or questions, please contact us at web@sitanevado.com.
The prices shown on the website do not include shipping costs. This amount, if applicable, will be indicated in the purchase summary before making the payment. These are our rates:
Spain and Portugal:
2,95€ for purchases under 65€.
FREE shipping for purchases over 65€.
Balearic Islands:
4,95€ for purchases under 90€.
FREE shipping for purchases over 90€.
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Europe:
Andorra: 7,95€ - (free over 150€)
Austria: 10,50€ - (free over 175€)
Belgium: 10,50€ - (free over 175€)
Bosnia-Herzegovia: 24,95€ - (free over 250€)
Bulgaria: 14,95€ - (free over 200€)
Croatia: 10,50€- (free over 175€)
Czech Republic: 10,50€- (free over 175€)
Denmark: 7,95€- (free over 150€)
Estonia: 14,95€ - (free over 200€)
Finland: 14,95€ - (free over 200€)
France: 7,95€ - (free over 150€)
Germany: 7,95€ - (free over 150€)
Greece: 14,95€ - (free over 200€)
Hungary: 10,50€ - (free over 175€)
Ireland: 14,95€ - (free over 200€)
Italy: 10,50€ - (free over 175€)
Latvia: 14,95€ - (free over 200€)
Lithuania: 14,95€ - (free over 200€)
Luxembourg: 10,50€ - (free over 175€)
Malta: 14,95€ - (free over 200€)
Netherlands: 10,50€ - (free over 175€)
Norway: 24,95€ - (free over 250€)
Poland: 10,50€- (free over 175€)
Romania: 10,50€- (free over 175€)
Serbia: 24,95€ - (free over 250€)
Slovakia: 10,50€- (free over 175€)
Slovenia: 10,50€- (free over 175€)
Sweden: 14,95€ - (free over 200€)
Switzerland: 24,95€ - (free over 200€)
United Kingdom: 24,95€ - (free over 250€)
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Other countries:
Argentina, Australia, Brazil, Canada, Chile, Colombia, Hong Kong, Japan, Malaysia, Mexico, New Zealand, Paraguay, Peru, Qatar, Singapore, South Korea, Taiwan, United Arab Emirates, United States, Urugay, Venezuela:
29€ for purchases under 300€.
FREE shipping on purchases over 300€.
*Sent with DHL Express.
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Shipments to countries outside the EU may incur additional taxes and duties that are beyond our control, which in any case will be the responsibility of the buyer. We undertake to make the necessary arrangements and prepare the necessary documentation for customs clearance. Please, find information about your country's import policies before placing an order!
Other destinations: please contact us.
We will only accept returns made within 14 business days since the delivery of the order.
The returned item must arrive in proper packaging, with no signs of use and in the same condition in which they arrived. Items that have been returned damaged, incomplete, deteriorated, or used due to customer's fault will not be refunded.
Do I have to pay anything for returning the product?
Return shipping costs will always be responsibility of the buyer, except if the exchange/return is due to a defect, breakage, defect or wrong/incomplete order. In those cases, we will take care of the costs.
If you wish to make a return, please visit the following link and follow the steps:
https://returns.reveni.io/sitanevado
If you have any questions or need assistance, please email us at web@sitanevado.com.
