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LÉEME / READ ME BEFORE BUYING
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CASTELLANO:
- Los productos del outlet NO se pueden cambiar ni devolver, excepto en los siguientes casos: tara/defecto del producto, producto enviado equivocado, error por nuestra parte.
- Los productos del outlet serán enviados en bolsas de papel sencillas o en bolsas de tela, según las necesidades de cada pieza. NO se enviarán en nuestros linos ni se realizará embalaje para regalo.
- Las unidades de los productos son limitada (en general, entre 2 y 10 unidades) y, una vez agotadas, no se repondrán.
- ¡Gracias por dar una segunda oportunidad a estos productos! :)
ENGLISH:
- Outlet products CANNOT be exchanged or returned except in case of tare, defect, or mistaken product.
- Outlet products will be sent in simple paper bags or little cloth bags according to the needs of each piece. We WILL NOT send our usual linen bags or offer gift wrapping.
- Units are limited. Once they run out there won't be a restock.
- Thank you for giving a new opportunity to all these items! :)
JEWELRY CARE
Recommendations for use and care
In order to extend the life of your accessories and preserve their shine and colour for longer, follow these simple tips!
In order to extend the life of your accessories and preserve their shine and colour for longer, follow these simple tips!
- Avoid contact of the parts with chemical and corrosive products, such as perfume, creams, or cosmetic products in general.
- Remove accessories in the shower, when bathing or swimming. Avoid contact with chlorine, sand and water.
- Remove your jewellery before sport or any physical activity so as not to expose it to the corrosive effects of sweat.
- Do not wear your jewellery while you sleep to avoid accidentally causing damage.
- Store your jewellery in a clean, cool and dry place. Avoid extreme temperatures and direct sunlight.
- n the case of thin necklaces, keep them hanging to avoid knots or breakages.
SHIPPING AND RETURNS
SHIPPING
Barcelona 3,10€ / FREE of charge over 60€
Península 3,50€ / FREE of charge over 65€
Baleares 5,90 / FREE of charge over 65€
Other countries: consult conditions at shipments and returns
All our shipments are sent within 24-48 hours.
SHIPMENT TRACKING
You will receive an email when our warehouse has your order ready to ship and another one from the courier company with all the information, so that you can track the shipment and/or make any changes.
RETURNS
You have 15 days from receipt of the order to process a return.
Check rates and conditions in the section shipping and returns.
MORE INFORMATION
More information on shipping times and costs can be found at the following link or contact our customer service team.
