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Purchasing process



The Terms and Conditions set out below have been drawn up by WITOTECH SL (hereinafter, SITA NEVADO) to provide users of the website with clear, understandable, unequivocal information on a permanent, easy and free basis. and truthful about the conditions that regulate the sale of our products through our website. These Conditions will remain available to all users in the "Terms and conditions" section where they can consult and print them whenever they wish.

To make purchases through our website, it is necessary for the user to read and expressly accept these General Purchase Conditions by checking the box provided for this purpose when registering or making the purchase as a guest, in such a way that it will not be possible to complete the purchase process or place orders without your prior acceptance.

2. Responsible for contractual offers

Users are informed that the person responsible for the sales offers made on the website is:

  • • Company name: WITOTECH SL
  • • NIF: B09726613
  • • Address: Carrer de les moles 27 3º1ª, 08002 Barcelona.
  • • Email:

WITOTECH SL. is registered in the Mercantile Registry of Barcelona, ​​VOLUME: 48192 FOLIO: 0205, SHEET B-575389 REGISTRATION 1

3. How to buy?

Only those over 18 years of age or those under that age who are emancipated in accordance with the requirements established by the Civil Code may make purchases on our website . Accordingly, the user states that he is over 18 years of age or an emancipated minor and that, therefore, he has the necessary legal capacity to contract so that he can make purchases on his own through our website. If a minor wants to buy an item, their parents or legal representatives must do so or, at least, have their authorization. SITA NEVADO assumes no responsibility for purchases made by minors in breach of the requirements of this paragraph.

There are two ways to make a purchase, one is as a registered user and the other as a guest. In the first case, it will be necessary to fill in a form with the user's personal data that will allow them to modify their data to keep them updated, manage their purchases, track shipments and enjoy promotions and special offers. Before completing the registration, the user must compulsorily accept these conditions of use in such a way that otherwise the process will not be completed and, therefore, they will not be able to acquire the status of registered user with the advantages that this entails. Once the registration is complete, you can access the private area as many times as you wish by entering your personal username and password.

For his part, the guest will not have the obligation to register but he must provide us with his personal data necessary to make the shipment and, where appropriate, billing.

In both cases, the purchase process is very simple, since the user only has to select the product(s) they wish to buy, the number of items and add them "To the basket". When selecting each product, the detailed information about it:

  • Product characteristics,
  • price,
  • the corresponding taxes that includes
  • shipping costs

If the customer has a promotion code or an online voucher to benefit from the applicable conditions and discounts indicated therein, they must include it at this time.

To finalize the purchase, the customer must click on "Place order". If you were a user who had previously registered, you must identify yourself and authenticate yourself, using your username (email address) and password.

Later you must verify your data, except if you act as a guest, in which case they will be the ones you provide in the form provided for this purpose, in case you wish to indicate different shipping and billing addresses, review the order and finally click on "Pay" to pay the purchase by credit or debit card (VISA, Mastercard and Maestro) or by Paypal. Any expense caused by the selected payment method will be the exclusive responsibility of the buyer.

All payments made by credit or debit card are made through the financial institution's secure payment gateway, which encrypts the card data. In order to provide maximum security to the payment system, SITA NEVADO uses secure payment systems from leading financial entities in electronic commerce. In this sense, the confidential data of the payment is transmitted directly and in encrypted form (SSL) to the corresponding financial institution. For payment with Visa and MasterCard cards, SITA NEVADO has introduced the SEC (Secure Electronic Commerce) service with the 3D Secure international protocol, distinguished by the Verified by Visa and MasterCard SecureCode labels. Secure Electronic Commerce is an initiative whose basic principle is to guarantee security in Internet transactions. When making the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Next, you will connect with the issuing bank, which will request that you authorize the operation by means of a personal authentication code. The operation will only be carried out if the issuing bank of the credit card confirms the authentication code. Otherwise, the transaction will be rejected.

As a complementary measure to the "Secure Payment" system and with the aim of collaborating in the prevention of fraud through the Internet, SITA NEVADO reserves the right to verify the personal data provided by the client and adopt the measures it deems appropriate (including cancellation of the order) so that the merchandise purchased is delivered in accordance with the data contained in the order.

Once the payment has been validated, a sales contract is established between the user and SITA NEVADO with these conditions.

The only languages ​​in which purchases can be formalized will be Spanish and English.

Once the purchase process is completed and the payment gateway is returned, payment confirmation is made through the "Payment accepted" email sent to the buyer. At that time, the buyer receives in turn the "Order Confirmation" email that will contain the summary of your purchase with the description of the product, price, taxes and shipping costs, as well as the delivery time in the terms described in the section 5 of these General Conditions.

The non-receipt of these messages may be due to a transitory communication problem on the network or to a typing error in the email address provided. In both cases, it is advisable that you contact us through the email address .

In the "My account" section, the user will have at their disposal the proof of each purchase made.

For any questions, the user can send us an email to

4. Management of "My account"

In the "My account" section, the user will have at their disposal a complete space where they can register, modify or correct their personal data to keep them updated, an address book to manage shipping, billing or other addresses that may be of interest, list and proof of all orders placed, subscription and cancellation of the newsletter, as well as other options that facilitate user profile management.

5. Geographical scope of the offers

The existing product offer on the website will only have the following countries as geographical scope: Spain (peninsula and Balearic Islands), Portugal (except Azores and Madeira), France, Italy, Belgium, Holland, Germany, United Kingdom , Ireland, Denmark, Austria, Luxembourg, Czech Republic, Slovakia, Slovenia, Hungary, Poland, Bulgaria, Estonia, Finland, Latvia, Lithuania, Romania, Sweden, Greece, Croatia.

If any resident in areas other than those indicated wish to buy a product from us, they should contact SITA NEVADO by sending an email to .

6. Availability of articles

Items offered on the website are subject to stock limits. In the event that SITA NEVADO cannot supply the product purchased by the user because it is not available or due to lack of stock, we will inform you of this lack of availability before finalizing the purchase and in the product file itself.

7. Shipping of the product and deadlines

The products that users buy through the website will be sent through a courier company, delivered to the address indicated by the user. SITA NEVADO will not be held responsible for delays or non-delivery of products caused by errors by the buyer when providing the shipping address or if it is incomplete.

The products will be delivered according to the hours of the courier company, so that if the user is absent from the address at the time of delivery, they must contact the aforementioned courier company to agree on the day and time of the new delivery. SITA NEVADO will not be responsible for delays that occur due to the absence of the user at the time the delivery is attempted. Therefore, in order to avoid this type of problem, we recommend users to provide a delivery address where they can be available to deliver the product.

Purchases made through our website will be delivered to customers within a maximum period of six (6) business days, excluding weekends and national holidays, from the time the order has been dispatched from our warehouses, and may vary the term depending on the place of destination.

The order can be delivered at any time between 8 in the morning and 8 in the afternoon from Monday to Friday (except holidays), and a signature of the acknowledgment of receipt or delivery note is required upon delivery.

The delivery times, from the departure of the package from our warehouse, will depend on the place of destination, being the following (working days will be computed):

National shipments:

  • In the peninsula: 1-2 working days.
  • To the Balearic Islands: 1-3 working days.

Shipping to Europe: 2-5 business days (Portugal, except Azores and Madeira, France, Italy, Belgium, Holland, Germany, United Kingdom, Ireland, Denmark, Austria, Luxembourg, Czech Republic, Slovakia, Slovenia, Hungary, Poland, Bulgaria , Estonia, Finland, Latvia, Lithuania, Romania, Sweden, Greece, Croatia).

These deadlines do not take into account force majeure causes not attributable to Sita Nevado (such as inclement weather or strikes).

In order to make it easier for the user to track the shipment, once the order leaves SITA NEVADO's warehouses, a "Shipment Confirmation" email will be sent with the order tracking number that can be used on the website. of the transport company to track it. Likewise, registered users will be able to track the status of their order through the “My account” section.

For security reasons, SITA NEVADO will not send any order to post office boxes, nor will it accept any order when it is not possible to identify the recipient of the order and their address.

Responsibility for SITA NEVADO articles will be derived from the Customer at the time the order is delivered.

When the user receives the item they have purchased on the website, they must check that it corresponds to the one they purchased, that it is in perfect condition and that it had not been damaged in transit.

If the product received does not correspond to the one requested by the user, they must inform SITA NEVADO through the means indicated in these conditions (following paragraph). The product received by mistake will be withdrawn and the one that was actually requested will be sent, all at no cost to the user.

In the event that any incident of this type is detected, the client must inform SITA NEVADO within a maximum period of 24 hours from the receipt of the article by sending an email to , including their personal data, telephone number, order and a description of the incidence or problem of the item(s) received. SITA NEVADO will contact the client as soon as possible in order to solve the incident.

The expenses derived from the lack of communication of the incidence in the forms and terms indicated, will be borne by the user.

In the same way, the client undertakes to notify SITA NEVADO of cases of non-receipt of orders after ten (10) business days have elapsed since the notification of order shipment had been sent, doing so through the email address .

However, in the event that the item received is defective or has any defects, the customer must contact SITA NEVADO within a maximum period of 24 hours from receipt of the item by sending an email to and they will be informed of the procedures to follow to resolve the incident. Once the return is received by SITA NEVADO, the returned item will be carefully examined and the customer will be informed by email, within a maximum period of ten (10) business days, whether or not the return or replacement of the same is appropriate (if applicable). ). If so, the return or replacement of the item will be made as soon as possible and, in any case, within thirty (30) calendar days following the date on which an email is sent confirming that the return or replacement proceeds. of the non-compliant item, in which case, SITA NEVADO will bear the cost of transporting the return and delivery of the replaced item.

In the event that the item cannot be replaced by an identical one, the customer may choose between an item of equivalent value or the full refund of the amount paid, including the proportional part of the transport of that garment, that is, if the order included two articles and only one of them had a defect, only half of the initial amount of shipping costs will be refunded. If there are more items, it will be the proportional part of the initial shipping costs according to the number of defective item(s) (Example: three defective items would be returned 33% of the shipping costs, four items, 25% and so on). ). Refunds will be made through the same system used to pay for the purchase.

8. Prices, taxes and expenses

Prices are shown only in euros. The final amount to be paid by the user will appear on the file for each product, and will always include Value Added Tax (VAT) at the rate in force at any given time, and any other taxes that may apply.

Currently no shipments are made to the Canary Islands, Ceuta, Melilla and Andorra. In the event that any user residing in these areas would like to buy one of our articles, they should contact SITA NEVADO by sending an email to .

The prices do not include shipping costs, an amount that, if applicable, must be added to the amount of each product and that will be indicated in any case in the purchase summary, in the review of the order, before making the payment.

Peninsula: 4.99 euros – free shipping on purchases over €75

Balearic Islands: 7.99 euros – free shipping on purchases over €75

Portugal (except Azores and Madeira): 8.99 euros – free shipping on purchases over 150 euros

France, Italy, Belgium, Holland, Germany, United Kingdom, Ireland, Denmark, Austria: €14.99 – free shipping on purchases over €150

Luxembourg, Monaco, Czech Republic, Slovakia, Slovenia, Hungary, Poland, Bulgaria, Estonia, Finland, Latvia, Lithuania, Romania, Sweden, Cyprus, Greece, Malta: €19.99 – free shipping on purchases over €150

Other destinations: contact us.

SITA NEVADO reserves the right to modify at any time and without prior notice, the products offered on this website as well as the sale prices, shipping costs and other conditions or promotions.

9. Discount codes

Promotional codes can be used according to the terms and conditions published for each promotion and will be applied to a single discount on the purchase of a single item or to a discount on an order in the period indicated by the promotional code.

Promotional codes can only be used on the website

10. Warranties

The products offered through this website are subject to the legally established guarantees, in such a way that we will respond for any lack of conformity that manifests itself within a period of two years from delivery.

In this sense and, in accordance with the provisions of article 116 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other laws complementary, it will be understood that the products are in accordance with the contract provided that all the requirements expressed below are met, unless due to the circumstances of the case any of them is not applicable:

  1. 1. a) They conform to the description that we make and possess the qualities of the product that we present through this website.
  2. 2. b) They are suitable for the uses to which products of the same type are ordinarily destined.
  3. 3. c) They are suitable for any special use required by the customer when he has made it known to us at the time of conclusion of the contract, provided that we have admitted that the product is suitable for said use.
  4. 4. d) Present the usual quality and benefits of a product of the same type that the customer can reasonably expect, taking into account the nature of the product and, where appropriate, the public statements about the specific characteristics of the products that we have made .

In accordance with all of the foregoing, if any product is not in accordance with what is offered and with these purchase conditions, the customer must notify SITA NEVADO by sending an email to or by post to SITA NEVADO, Carrer Domenech 9, local, 08012 Barcelona.

11. Right of withdrawal

The right of withdrawal from a contract is the power of the consumer and user to nullify the contract concluded, thus notifying the other contracting party within the period established for the exercise of that right, without the need to justify their decision and without penalty of any kind. In short, it is the possibility of returning the order without the need for justification.

The user will have a period of fifteen (15) calendar days from receipt of the order to exercise the right of withdrawal. To this end, the date stated on the delivery note will be computed as the start date of such period.

In accordance with the provisions of article 103 of Royal Legislative Decree 1/2007, the right of withdrawal will not apply, in what affects our field of activity, in the following cases:

  1. 1st The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
  2. 2. b. Contracts for the supply of products made according to the specifications of the consumer and user or clearly personalized, or that, due to their nature, cannot be returned or may deteriorate or expire quickly.

The exercise of the right of withdrawal will not imply any expense for the consumer and user, including the costs of returning the item, which will be assumed directly by SITA NEVADO.

The user may exercise the right of withdrawal either by sending the completed withdrawal document together with the invoice or proof of purchase document to SITA NEVADO Carrer Domenech 9, local, 08012 Barcelona, ​​or by sending an email to .

In the event that the user has exercised the right of withdrawal, both parties must reciprocally repay the amounts and products, except for the exceptions provided for in the Civil Code.

Once the user has exercised the right of withdrawal, SITA NEVADO will contact him to proceed with the refund of the amount by the means selected by the user himself, which will be done without withholding expenses as soon as possible and, in any case, in the maximum period of 30 days from the withdrawal.

12. Return of products

In accordance with the provisions of the previous section, the user will have a period of fifteen (15) calendar days from receipt of the order to return it, calculating for this purpose the date stated on the delivery note.

In the event that the user returns the item received, either as a result of exercising the right of withdrawal or for any other reason reflected in these purchase conditions, he must do so with its original packaging, without it having been used, along with its case with its accessories and labels, and must be in perfect condition. Otherwise, they cannot be exchanged or returned. If the customer wants a change of size, color or alternative items, they will have to return the item and place a new order.

To make a return, the customer must follow the following procedure:


The customer must contact us via email informing us of their order number, item(s) to be returned, reason for the return and collection address. After verifying all the data, we will send you an email with the return number and we will organize the collection. Returns in Spain, peninsula, are always free.


The customer must contact us via email informing us of their order number, item(s) to return and reason for the return. After verifying all the data, we will send you an email with the return number.

The customer must send the unwanted items in their original packaging to WITOTECH SL, Carrer de les Moles 27 3º1ª, 08002 Barcelona - Spain, by the means of transport they wish. Shipping costs will always be borne by the customer.

Items that have been returned damaged, incomplete, deteriorated, used or dirty for reasons attributable to the customer will not be refunded and will be made available to their sender postage due or the item will be made available to the customer to proceed to its withdrawal in the maximum period of fifteen (15) calendar days. In any case, SITA NEVADO will not assume any type of responsibility for the custody or deposit of the item during the time it was in its facilities.

SITA NEVADO reserves the right to reject any return that does not meet any of the aforementioned conditions.

The only address where SITA NEVADO articles will be received is WITOTECH SL, Carrer de les Moles 27 3º1ª, 08002 Barcelona - Spain.

13. Events outside our control

SITA NEVADO will not be responsible for any breach or delay in the fulfillment of any of the obligations it assumes under this contract, the cause of which is due to events beyond its control ("Cause of Force Majeure").

Causes of Force Majeure will include any act, event, failure to exercise, omission or accident that is beyond reasonable control and will especially include (without limitation) the following:

  • Strikes, lockouts, riots, invasions or terrorist attacks.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
  • Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
  • Inability to use public or private telecommunication systems.
  • Acts, decrees, legislation, regulations or restrictions of other governments.

14. Payment by card

In accordance with the provisions of article 112 of Royal Legislative Decree 1/2007, when the amount of a purchase had been charged fraudulently or improperly using the payment card number, the consumer and user who owns it may demand the immediate cancellation of the position. In such a case, the corresponding debit and re-credit entries in the accounts of SITA NEVADO and of the consumer and cardholder user will be made as soon as possible.

However, if the purchase had actually been made by the consumer and user who is the cardholder and the demand for the return was not a consequence of having exercised the right of withdrawal or resolution, the consumer and user will be obliged to compensate for the damages. and damages caused as a result of said cancellation.

15. Security

SITA NEVADO has adopted the highest security measures commercially available. The payment process works on a secure server using the SSL (Secure Sockets Layer) protocol, so that the information is transmitted encrypted using 128-bit keys, so that it is guaranteed that the information is only intelligible to the user's computer. and the website , avoiding reading and manipulation by third parties.

When paying for the products by credit card, the user connects through the payment gateway with his financial institution in such a way that in no case neither SITA NEVADO nor third parties will have access to that data.

16. Suggestions, complaints and claims

Users of the website may send us their suggestions, complaints and claims through the website itself, by sending an email to or by post to SITA NEVADO, Carrer Domenech 9, local, 08012 Barcelona, ​​Spain.

17.- Legal notice, privacy policy and data protection

At WITOTECH SL (SITA NEVADO) we care about the personal data that we process and about the exact compliance with current regulations on the protection of personal data, among others, Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and by which Directive 95/46/EC is repealed.

In accordance with this, the following issues are reported regarding the processing of personal data that we carry out at SITA NEVADO:

Responsible for the treatment: WITOTECH SL (hereinafter, SITA NEVADO), with NIF B09726613 , and address at Carrer de les Moles 27 3º1ª, 08002 Barcelona. Telephone: 93 387 21 97 and email: .

Purpose of data processing: for the proper maintenance, development, compliance and control of the contractual relationship with customers, for the management and delivery of the orders or purchases they make and the services they request.

Likewise, we will use the identification and contact data of the clients to send, by electronic means or not, commercial information of interest about offers, promotions, products and services.

Legitimation of the treatment: the legal or legal basis for the treatment of the personal data of the clients is the execution of the contract or orders that they make.

Regarding the sending of commercial information, the legal basis is the satisfaction of legitimate interests pursued by WITOTECH SL as contemplated in article 6.1. f) of the RGPD. This will be without prejudice to the possibility that the client has to oppose the sending of that commercial information.

Recipients of the data: the personal data of the clients will be communicated to the tax administration for the fulfillment of legal and tax obligations, as well as to the financial entity/ies through which WITOTECH SL manages the collections. .

However, to manage in a more efficient, dynamic and operational way and to be able to better control the informative communications that we send by email, we use MailChimp, a platform developed by The Rocket Science Group Llc, an entity that is certified in the Shield of EU-US Privacy Information available in this regard: The Rocket Science Group Llc Privacy Policy:

Data retention period: five years: corresponding to the prescription of tax obligations, as established by tax regulations. Same period for the exercise of personal actions that do not have a special prescription period, as contemplated in article 1,964 of the Civil Code.

Six years: in relation to the books, correspondence, documentation and supporting documents relating to the business, as required by article 30 of the Commercial Code.

Ten years: the documentation that formalizes compliance with the obligations established in Law 10/2010, of April 28, on the prevention of money laundering and the financing of terrorism, as required by article 25.

Data protection rights:

• Right to request access to your personal data: in order to know and verify the legality of the processing, you may request confirmation at any time as to whether SITA NEVADO is processing your personal data and, in such a case, we will inform you, among other questions, about what data we are dealing with, its purpose, origin of the data, expected period of storage of the data and, where appropriate, recipients or categories of recipients.

• Right to request its rectification: you may request us to rectify the personal data that is inaccurate or that we complete those that are incomplete, including by means of an additional statement. In such a case, you must indicate in your request what data you are referring to and the correction that must be made, and must accompany, where appropriate, the documentation justifying the inaccuracy or incompleteness of the data being processed.

• Right to request its deletion (“right to be forgotten”): you can ask us to delete your personal data and stop processing it if it is no longer necessary for the purposes for which it was collected or otherwise processed, withdraw your consent, have been treated illegally or must be deleted to comply with a legal obligation.

• Right to request the limitation of the processing of your personal data: in this case, SITA NEVADO will only keep your personal data for the formulation, exercise or defense of claims, or with a view to protecting the rights of another natural or legal person. or for reasons of important public interest.

• Right to the portability of your personal data: you can ask us to deliver your personal data, to you or to another person in charge that you indicate, in a structured format, of common use and mechanical reading.

• Right to oppose the treatment: SITA NEVADO will stop treating your personal data in the manner you indicate, unless we have to continue treating them for compelling legitimate reasons or for the formulation, exercise or defense of possible claims.

How to exercise your data protection rights: to exercise your rights, you must send us a written request addressed to WITOTECH SL (SITA NEVADO) at Carrer Domenech 9, local, 08012 Barcelona, ​​accompanied in any case by a photocopy of your ID.

SITA NEVADO will respond to all requests within the terms and conditions required by current regulations on the protection of personal data.

How to file a claim with the Spanish Data Protection Agency: if you consider that we have not properly processed your personal data or that we have not duly attended to the exercise of your data protection rights, you can file a claim with the Spanish Data Protection Agency. Data Protection, either through its electronic headquarters or at its address, at calle Jorge Juan, nº 6, CP 28001 in Madrid.

More information on data protection rights and claims before the Control Authority at

18. Modification of the General Purchase Conditions

There may be legislative changes or changes in the agreements with our affiliated establishments that force us to modify these General Purchase Conditions. For this reason, SITA NEVADO reserves the right to modify the information and terms thereof at any time, although these changes will not have retroactive effects on previously contracted products. That is why we recommend users to read them each time they access our website and, in any case, whenever they wish to make a purchase, so that they can freely decide if they wish to continue using it and even make purchases.

In any case, the conditions in force at the time each purchase is made will apply.

19. Applicable Law

The activity carried out through the website is subject to current Spanish legislation that is applicable, among others, Organic Law 15/1999, of December 13, on the Protection of Personal Data, Royal Decree 1720/2007, of December 21, which approves the Regulations for the development of Organic Law 15/1999, of December 13, on the Protection of Personal Data, Law 34/2002, of July 11, of Services of the Information Society and Electronic Commerce, Civil Code and Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for Consumers and Users and other complementary laws.

20. Jurisdiction

In accordance with the regulations that result from the application described in the previous section, for any controversy or conflict that results between the users of the website and SITA NEVADO, the parties expressly agree to submit in all cases to the Spanish Courts and Tribunals, being in any case those that correspond in accordance with the provisions of the Spanish regulations on procedural matters.